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Dining Room Concierge/CNA

Department: Hospitality
Location: East Lansing, MI

DINING ROOM CONCIERGE/CNA preferred: Full and Part Time Positions Available 

We offer a variety of perks, great starting pay, and plenty of opportunity to grow. Come join us! We want you on our team. 

Scheduling:

  • Every other weekend off.
  • Flexible schedules depending on availability

Perks:

  • Free meals during each meal worked.
  • Opportunity for 401(k).
  • 24-hour access to the Wellness Gym.
  • Company sponsored discounts including Gordon Food Service, Sprint, Verizon.

Pay:

  • Experience is considered in starting rate.
  • Double pay for holiday shifts.
  • Plenty of opportunities to earn more including overtime - pick up server shifts according to your availability and desire for additional hours.

Growth:

  • Opportunities to take on new responsibilities depending on personal career goals
  • Opportunity to transfer to other departments after 6 months.

 

For more information contact the Hospitality Services Recruiter at 517-827-1046.

Position Summary: 

Utilizes clients’ daily schedules to provide personalized hospitality services while maintaining communication with the interdisciplinary team (IDT). Provides clients with excellent customer service.  Ensures compliance and policies/standards are upheld.

Essential Duties and Responsibilities: 

Coordinate resident meal service 

  • Reviews clients’ daily schedules and maintains communication with Nursing, Therapy and Hospitality Services for any schedule changes that will affect clients meal service. 
  • Coordinates room tray process between Hospitality Services and Nursing including passing out meal slips and table menus, and taking orders/delivering room trays. 
  • Coordinates early/late meals with clients based on client schedules, including taking orders, making orders, plating up meals and serving meals between posted meal times.  
  • Encourages clients to utilize dining room. 
  • Assist in dining room as needed 
  • Document and record food intake and monitor for changes. 

 Clinical / Compliance 

  • Monitor quality control of room tray services provided  
  • Assist CNAs to answer resident/client calls promptly and assist residents/clients when possible. Help make residents/clients comfortable. 
  • Maintain confidentiality of all resident/client information. 
  • Monitor activities and care provided to all residents/clients to ensure they are receiving great customer service while helping them be successful with their therapy program.  
  • Report any complaints or grievances made by residents/clients.     
  • Be familiar with and use as appropriate all items of personal protective equipment necessary. 
  • Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm, safe environment throughout the shift. 
  • Observe and report all changes in the residents/clients’ conditions to the Nurse Supervisor as soon as practical. 

 Team Work and Development 

  • Work closely with other departments to achieve department objectives and client satisfaction. 
  • Maintain an effective, friendly working relationship with health professionals, physicians, therapists, nursing, consultants, and family members. 
  • Communicate concerns with client food intake and weight loss to Dietitian. 
  • Communicate concerns with hospitality services staffing and overall dining services to Dining Room Manager 
  • Communicate client scheduling concerns with Rehab Therapy Scheduler  
  • Communicate nursing concerns with Senior Nurse Manager 
  • Communicate food preferences and concerns with meal quality to Chef. 

  

Position Specifications: 

Education and Experience: 

  • CNA/Certified Nursing Assistant preferred.
  • At least 1 year experience as a server 
  • Prefer experience in an acute care, long-term care, assisted living community or home care for elderly. 

Knowledge and Abilities: 

  • Ability to demonstrate excellent customer service skills 
  • Ability to make independent decisions within scope of authority when circumstances warrant such action. 
  • Ability to maintain professionalism and communicate effectively in writing as well as orally with team members, residents/clients, family members, visitors, government agencies/personnel, and the general public with patience and a cheerful disposition. 
  • Ability to relate information concerning a resident’s/client’s condition, as needed while maintaining HIPAA compliance. 
  • Ability to work extended or flexible hours, as necessary. 
  • Ability to read, write, speak and understand the English language. 
  • Willingness to handle difficult residents/clients.  

Hospitality Focus: 

Burcham Hills fully embraces a culture of hospitality.  To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: 

  1. We greet everyone, residents, employees, visitors, guests and vendors, warmly, by name and with a smile.
  2. We treat everyone with courteous respect.
  3. We strive to anticipate resident, employee and guest needs and act accordingly.
  4. We listen and respond enthusiastically in a timely manner.
  5. We hold ourselves and one another accountable.
  6. We embrace and value our differences.
  7. We make residents, employees and guests feel important.
  8. We ask, “Is there anything else I can do for you?”
  9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
  10. We pay attention to details.

 

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