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Dining Room Supervisor

Department: Hospitality
Location: East Lansing, MI

Full Time Position available.  Applicant must be available to work every other weekend/holiday also, have a flexible daily schedule for evening shift coverage.

 

Position Summary:

To oversee the dining staff to ensure that proper health and safety standards are being met in each dining room and to provide exceptional dining experience and customer service to each of our residents.

 

Essential Duties and Responsibilities include but are not limited to:

 

A.   Monitor the flow of activity in the dining areas. 

 

  • Work with scheduler/manager to ensure an adequate number of employees each shift to cover all dining areas and ensure absences are covered.
  •  Ensure that sanitary conditions in the dining areas meet or exceed health department code requirements and staff are compliant with proper protocols.
  •  Monitor all food served to ensure proper appearance, temperature, quality standards and portion control.
  •  Monitor the recording of hot food temperatures, dishwashing temperatures and food storage temperatures.
  •  Meet with residents to evaluate resident satisfaction with the food and dining room service.

 

B.     Supervise employees in the dining areas.

 

  • Monitor the whereabouts of all employees during each shift.
  •  Assist in the recruitment, hiring, orientation, training, disciplining, evaluation and counseling of employees.
  •  Ensure proper use of food and supplies.
  •  Ensure that all employees comply with community policies and procedures as set forth in the Personnel Handbook, Policy and Procedures, etc.

 

C.  Monitor accounting practices to ensure accuracy.

 

  • Monitor resident attendance at meals and ensure residents are being charged accurately for guest meals served in resident dining rooms.

 

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